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Frequently Asked Questions

  • Q. How do you do business with us? What is the process?

    1. Send your inquiry
    2. We will estimate the cost for you according to your order details
    3. Confirm the order and arrange payment or deposit to us.
    4. Project production.
    5. Arrange for shipment.

  • Q. What payment methods are accepted?

    Our group accepts the following payment methods
    a. T/T (Bank transfer) for USD
    b. RMB (China money)

  • Q. When can l expect the goods to be shipped after placing the order?

    Depending on the product, the time can vary from 7 to 25 days. The exact time will be indicated on the pre-made invoice at one time when the order is confirmed.

  • Q. How long does it take for the customer to receive the goods?

    In addition to the production time mentioned above, it usually takes up to 30-45 days to ship to any destination port around the world.

  • Q. After placing an order, is the product displayed on the website ready for delivery?

    Most items are produced after the order is confirmed. Due to seasonal variations, inventory may change.Please contact our staff for more information.

  • Q. How is your quality control?

    Before confirming the order, we will check the material and color of the aluminum alloy/paint through samples, which should strictly comply with the same standards as mass production.We will track different production stages from the beginning.Check all product quality before packaging. Before delivery, the customer can send a quality inspector or appoint a third party to check the quality.We will try our to help the customer solve the problem.

  • Q. How is your after-sales service?

    Delivery and sample quality tracking include product life cycle. Any minor issues with our products will be resolved in the fastest possible time.We always provide relative technical support. Quick response, all your inquiries will be answered within 24 hours.

  • Q. How can l get a quotation and place an order?

    Please send us your building material size and requirements (or send a drawing), we will design and then accurately quote the cost.

Quick Contact

What problem do you want to solve? Please contact us.